Managing and connecting with field staff can be one of the biggest challenges for companies whose business models are based on extensive field staff work. Companies such as couriers, telecommunications, cable services, security services, technical equipment services, engineers, health care providers, emergency services in the health sector, sales staff, vehicle damage and recovery staff, surveyors and retail sales personnel, etc.
Traditionally, measurement of field service productivity has been through reports and other statistical measurements. However, this type of evaluation is mostly done at the end of a particular work schedule or year. Therefore they are not too effective in dealing with problems when they appear. You can consider the best service management solutions and advisory company in Australia to increase productivity in your organization.
The use of cellular devices such as smartphones, tablets, digital assistants, and computers can be used is increasing to increase connectivity between field service personnel and their home base. One advantage with the use of mobility is that there is instant access to customer records, orders can be placed and sent directly by field service staff, access to other staff and support systems available if this problem requires escalation.
The advantage of good field service management software (FSM) is making it easier to monitor service staff activities so that poor time management fields can be evaluated and this data can be delivered to staff to increase their productivity. The results of cost savings for companies can be very large.
Another benefit of the FSM is that technician services can be accurately scheduled – companies can avoid excessive orders, mix-ups, and lost promises because of the absence of certain staff. Job allocation can also be done in real-time if needed. Updating field staff on the schedule, emergency, and work job status are other benefits.